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Get it Out the Door!

February 4, 2016 in Management ArticlesTechnical Articles

Get it Out the Door!   It’s coming….Friday is coming!   Friday brings a slight drop in the work load, anticipation of a weekend with time all to yourself (unless you own the place) and time to relax! But to get through Friday, one thing has to happen, you have to get it out the door. […]

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The Alphabet Soup (and how you can benefit)

January 14, 2016 in Management Articles

Today’s Automotive & Heavy Duty Aftermarkets are just slap full of organizations that are known only by the acronyms:  AWDA, AASA, ASA, MEMA, YANG, ACC are just a sampling of the groups that exist.  Who they are and what they do is very often overlooked by most of us in the Automotive Aftermarket….and if you’re […]

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History of a Lost Account

August 26, 2015 in Management Articles

History of a Lost Account If you look around at your competition you can pick up valuable insights as to how and why you might lose a valued account.  In Connecticut, there was a smaller operation that competed against our firm. We were larger and a more efficient company, had the inventory and a professional […]

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Collision Shop Diplomacy

in Management Articles

Collision Shop Diplomacy Recently I was reviewing an article in AutoInc, involving a “picky customer” case history at a collision repair facility.  The question was what would you do if you had a customer you simply could not satisfy?  No matter what you offered to do or had done to achieve a near perfect repair, […]

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WRAP – Fleet Diagnostics 101

July 23, 2015 in Management Articles

We Replaced All The Parts Every fleet mechanic’s job has tasks that are fairly repetitive and you learn them so well, you can almost accomplish them blindfolded. In today’s fleets, PM services, brakes and tire replacement are done routinely to the point where the techs have an established pattern to the job. So what happens […]

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Management Tips from Automotive Management Network

June 26, 2015 in Management Articles

All new quick management tips on being prepared, customer service and etiquette.  Check out the latest Auto Shop Monthly Management Tips from the Automotive Management Network to get inside secrets on managing your shop and increasing your bottom line. Tip#193 – Odds are your Service Stinks How good is your customer service? Our standards in […]

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7 Simple Ways to Keep Your Team on Track

December 11, 2014 in Management Articles

Nothing is better than knowing you have a productive team of employees that is dependable and motivated. We are all looking for ways to keep our teams excited and productive. Here’s a list of 7 simple ways to keep your team on track! IMAGE by Andy Welsher   1. Set Clear Goals Let your employees […]

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Morning Minute: Wow Morning

November 25, 2013 in FeaturedManagement Articles

  In this week’s “Morning Minute” sponsored by Shop Owner magazine presenter DJ Harrington give some inspirational and motivational tips on how to WOW your customer.  “Morning Minute” is weekly motivational clip for managers and employees alike so stay tuned and join our newsletter for your weekly moment of inspiration, knowledge and encouragement. DJ Harrington is a trainer and […]

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