Management Articles

The Alphabet Soup (and how you can benefit)

March 14, 2016

Today’s Automotive & Heavy Duty Aftermarkets are just slap full of organizations that are known only by the acronyms:  AWDA, AASA, ASA, MEMA, YANG, ACC are just a sampling of the groups that exist.  Who they are and what they do is very often overlooked by most of us in the Automotive Aftermarket….and if you’re […]

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Warranties – It is your money that you’re holding hostage

Warranties – It is your money that you’re holding hostage   Start the Conversations This is a conversation more than a monologue, what I mean by that is you should be having conversations with team members, co-workers, employees and factory reps (do they exist anymore?) on this topic quarterly. Warranties….the ignored issue for many at […]

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Get it Out the Door!

March 4, 2016

Get it Out the Door!   It’s coming….Friday is coming!   Friday brings a slight drop in the work load, anticipation of a weekend with time all to yourself (unless you own the place) and time to relax! But to get through Friday, one thing has to happen, you have to get it out the door. […]

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History of a Lost Account

March 26, 2015

History of a Lost Account If you look around at your competition you can pick up valuable insights as to how and why you might lose a valued account.  In Connecticut, there was a smaller operation that competed against our firm. We were larger and a more efficient company, had the inventory and a professional […]

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Collision Shop Diplomacy

Collision Shop Diplomacy Recently I was reviewing an article in AutoInc, involving a “picky customer” case history at a collision repair facility.  The question was what would you do if you had a customer you simply could not satisfy?  No matter what you offered to do or had done to achieve a near perfect repair, […]

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Management Tips from Automotive Management Network

All new quick management tips on being prepared, customer service and etiquette.  Check out the latest Auto Shop Monthly Management Tips from the Automotive Management Network to get inside secrets on managing your shop and increasing your bottom line. Tip#193 – Odds are your Service Stinks How good is your customer service? Our standards in […]

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WRAP – Fleet Diagnostics 101

March 23, 2015

We Replaced All The Parts Every fleet mechanic’s job has tasks that are fairly repetitive and you learn them so well, you can almost accomplish them blindfolded. In today’s fleets, PM services, brakes and tire replacement are done routinely to the point where the techs have an established pattern to the job. So what happens […]

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Online Sale of Auto-parts: Breaking Records and Barriers

What is up with the automotive aftermarket industry?   It cannot be denied that people in the automotive aftermarket industry who have shifted their focus to online parts sales have been celebrating their triumph in business for a series of consecutive years now. The shift of today’s technological advances has seen changes in the preferences […]

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Management Tips from the Automotive Management Network

March 12, 2015

Written by Tom Ham, these are the latest Shop Management Tips from the Automotive Management Network! Tip #187 – Slow down! Take a little extra time with every customer both in person and on the phone. During that time, give them your undivided attention. There is no looking elsewhere. There is no one else to talk to. […]

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7 Simple Ways to Keep Your Team on Track

December 11, 2014

Nothing is better than knowing you have a productive team of employees that is dependable and motivated. We are all looking for ways to keep our teams excited and productive. Here’s a list of 7 simple ways to keep your team on track! IMAGE by Andy Welsher   1. Set Clear Goals Let your employees […]

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Three Management Mistakes That Can Cost You A Fortune

September 24, 2014

Mistake #1. Have your technicians compete against one another. We all can agree that competition among employees is good, but there is a right way, and there’s a wrong way. The wrong way is to tell your techs that you’re going to post the hours they each flag, and at the end of the pay […]

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Quick Management Tips from Automotive Management Network

March 16, 2014

All new management tips on being prepared, customer service and etiquette. Check out the latest Auto Shop Monthly Management Tips from the Automotive Management Network to get inside secrets on managing your shop and increasing your bottom line.

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Morning Minute: Wow Morning

November 25, 2013

  In this week’s “Morning Minute” sponsored by Shop Owner magazine presenter DJ Harrington give some inspirational and motivational tips on how to WOW your customer.  “Morning Minute” is weekly motivational clip for managers and employees alike so stay tuned and join our newsletter for your weekly moment of inspiration, knowledge and encouragement. DJ Harrington is a trainer and […]

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Morning Minute: Stairs to Success

October 29, 2013

In this week’s “Morning Minutet” sponsored by Shop Owner magazine presenter DJ Harrington give some inspirational and motivational tips on the value of a smile.

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Morning Minute: The Value of a Smile

October 15, 2013

In this week’s “Morning Minutet” sponsored by Shop Owner magazine presenter DJ Harrington give some inspirational and motivational tips on the value of a smile.

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Quick Management Tips from Automotive Management Network

August 7, 2013

Should you be attending community events? What can you do to really make a customers day? How comfortable is your waiting lounge?  Check out the latest Auto Shop Monthly Management Tips from the Automotive Management Network to get inside secrets on managing your shop and increasing your bottom line. Be there or be square! What […]

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