All new management tips on being prepared, customer service and etiquette. Check out the latest Auto Shop Monthly Management Tips from the Automotive Management Network to get inside secrets on managing your shop and increasing your bottom line.
Bright eyed and bushy tailed!
Does that describe you in the morning?
Who would customers rather talk to?Who has a better day?Who is better liked?Who enjoys themselves more?Who sells more?Go to bed, get up early with no alarm clock, have a good breakfast, relax a bit, and get to work well ahead of opening. It will improve your work day and a whole lot more.
Let me tell you about some of my other dates!
That’s a really, really bad idea. Don’t talk about any other customers past or present. I’m afraid what you might say about me after I leave.
Your niceness rating
How nice are you and your coworkers?
Are they super polite, friendly, and helpful?
Nothing else that you can do will draw customers in as much.
Post this on your monitor: “Be nice. Hire nice.”
This one thing can make a huge difference in your business.