Deer In the Headlights

November 12, 2008

We all know that look. We get it from customers from time to time.A guy drives up, parks out front and asks, “I’ve got a tail light out, can you put one in for me real quick?” You say, “Sure.” After it’s put in, you tell the guy, “All fixed and we checked all the other lights, too. Everything’s good. That’ll be $13.00.” The guy gives you the “Deer In the Headlights look” (DIH) and says…

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