Description
The Management Training bundle from AVI will put you and other shop owners, service writers and managers on track to ensure the success of any repair shop. Learn management skills, how to better communicate with employees, and how to effectively market your shop’s valuable services.
Online Course Features:
- 8 Hours of Video
- 365 Day Course Access
- Comprehensive Quizzes
- Electronic Study Guides
- Certificates of Completion
DVD & Study Guide Features
- 8 Hours of Video
- Course DVDs
- Printed Manuals
Courses
LBT-175 The Competition for Your Customers Loyalty with Bill Haas
You might be surprised by the reason customers leave you and go to another shop, and in this program, Bill Haas tells you the #1 reason this happens. He gives you a loyalty checklist and explains the most important feedback you should be getting from your customers, and why it’s so vital to the success of your shop.
LBT-236 Marketing to Generation X & Y with Bill Haas
We will examine what makes them tick and what influences their decision-making process. Understanding the obstacles of reaching them beyond their incredible filters will lead your business to connecting with an extremely loyal customer of the future.
LBT-250 Working with Gen X and Y
Bill Haas presents some concepts and information to help you better understand working with generations X and Y co-workers and employees. Communicating a message to attract and engage these groups seems to be the challenge. You cannot ignore these two groups at 80 million strong.
LBT-286 7 Ways to Improve Cash Flow and Increase Profit with Bill Haas
Presented are 7 tools you can utilize in your shop today, right away to immediately help you measure your recent profits and improve cash flow.
LS-7 Service Selling Skills – Close One More Job with Bill Haas
In this course, Bill Haas emphases’ on the importance of good customer service skills and shop relationships in order to make the customer feel at-ease about purchasing necessary maintenance.
LS-40 From Order Taker to Sales Maker
Sales is never about price. You can only be compared on price when you fail to present a better value. A sales maker will differentiate their solutions from their competitors and provide a better value.
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