Quick Management Tips from Automotive Management Network

All new management tips on being prepared, customer service and etiquette.  Check out the latest Auto Shop Monthly Management Tips from the Automotive Management Network to get inside secrets on managing your shop and increasing your bottom line.

Tip # 181 – You need to change your attitude, son!

When sizing someone up, how important is their attitude? How is yours when customers are sizing you up? Attitude shows and has a huge effect. Bad attitudes do not belong anywhere in your shop.

They affect:

-Employees

-Customers

-Customer service

-Profits

-You

-Your family

Tip # 182 – Your ads and website tell me…

…quite a bit, even if it’s not accurate.

Basic ads and websites mean the shop’s expertise is pretty basic.

Average ones tell me that the shop has average skills.

Excellent ones tell me that this is a shop which possesses exceptional capabilities when it comes to car repair. Perception is reality.

Tip# 183 – Drones

Avoid droning on and on and on.  I rarely want to hear about the coefficient of friction.  I have things to do.  I want to know if you can fix my car, when it will be done and how much it will cost.  Make it clear to me that you will go into detail on anything beyond that. Then, if I want more info, I’ll ask.

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