Quick Management Tips from Automotive Management Network

July 30, 2014

All new management tips on being prepared, customer service and etiquette.  Check out the latest Auto Shop Monthly Management Tips from the Automotive Management Network to get inside secrets on managing your shop and increasing your bottom line.

Tip # 181 – You need to change your attitude, son!

When sizing someone up, how important is their attitude? How is yours when customers are sizing you up? Attitude shows and has a huge effect. Bad attitudes do not belong anywhere in your shop.

They affect:

-Employees

-Customers

-Customer service

-Profits

-You

-Your family

Tip # 182 – Your ads and website tell me…

…quite a bit, even if it’s not accurate.

Basic ads and websites mean the shop’s expertise is pretty basic.

Average ones tell me that the shop has average skills.

Excellent ones tell me that this is a shop which possesses exceptional capabilities when it comes to car repair. Perception is reality.

Tip# 183 – Drones

Avoid droning on and on and on.  I rarely want to hear about the coefficient of friction.  I have things to do.  I want to know if you can fix my car, when it will be done and how much it will cost.  Make it clear to me that you will go into detail on anything beyond that. Then, if I want more info, I’ll ask.[dn_related_product title=”Service Management Made Simple – Full Course” description=”Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Greg takes you through the service writer process step-by-step, outlining obstacles and best practices when dealing with certain types of customer. Also covered is how to keep customers coming back, how to sell more labor and what you need to do to keep solid communication between the Writer and the Technician.” link=”http://www.auto-video.com/service-management-made-simple-p-391.html” image=”http://www.auto-video.com/images/278_SERVICE-MANAGEMENT-MAD350x233.JPG”]

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