LBT-140 Telephone Techniques – Power Phrases That Pay

$67.50

Online or DVD Clear
Clear

Description

Are you losing customers because your phone skills are lacking? Maybe its time to update your telephone techniques with AVI’s Power Phrases that Pay with Margie Seyfer.

Margie will help you maximize the most important and underrated piece of equipment in your shop: your pone and voice. Find out how to use voice energy, properly greet customers over the phone, and calm an angry customer. Customers hate hearing “I’ll try” and “Do you mind” and Margie will show you how to eliminate those and other misinterpreted phrases from your vocabulary.

If your employees talk to your customers on the phone then you need this class to improve your shops telephone customer service techniques.

  • Grade and improve your lobby etiquette
  • Let your voicemail message work for you

Runtime: 1 hour

Course approved for 2 AMI credit hours

Additional information

Weight 2 lbs
Dimensions 10 x 3 x 12 in
Online or DVD

OnDemand, DVD, Both

Reviews

There are no reviews yet.

Be the first to review “LBT-140 Telephone Techniques – Power Phrases That Pay”

Your email address will not be published. Required fields are marked *