How well do you know what millennials want from an auto repair shop? Take this quick quiz and see!
A good way to start creating a personalized experience is: Wait for them to tell you about themselves Research your guest online Take notes and ask discovery questions An FAQ page, booking online, online payments, and key drops are examples of: Self Service Options Unnecessary Tools Explaining directions, the parking situation and what door to use are all an important part of onboarding your customer. True False Which generation is less likely to leave bad reviews? Millennials Gen Z Gen X Baby Boomers When writing a response to a poor review you should write it with who in mind? Prospective Customers The upset guest who left it
