Live Stream Announcement: Service Writing Skills – Sell One More Job
August 12, 2014
Thank You to everyone that attended Bill Fulton’s Live Stream seminar on Intermittent Misfire Diagnostics. This was a true milestone here at AVI studios as our attendance surpassed 100 individuals. We have you to thank for that!
Just a simple “thank you” won’t do for the AVI team. We plan on bringing you a Live Stream once a month, presented for free from the same master certified instructors we always feature. These courses will always involve student interaction with our moderator and instructor interaction through Q & A segments.
The NEXT Live Stream will be on September 10th and presented by Bill Haas on Automotive based customer service called Service Writing Skills. In this course, experienced shop owner and technician Bill Haas shows you the best methods on how to make a customer comfortable when trying to sell necessary service. He also covers marketing tools, how to sell to different generations and how to improve internal communications. This will be a great course that will aid in building strong, long-lasting relationships with your customers.
In this course, Bill Haas emphases’ on the importance of good customer service skills and shop relationships in order to make the customer feel at-ease about purchasing necessary maintenance.