Coming Soon: AVI is Updating the C1 ASE Test Prep Course

Service writing plays an integral part in the general operation and success of every repair shop. The service writer is responsible for establishing and maintaining customer relationships, providing comfort to customers purchasing repairs and keeping them coming back for all their future repairs. Communication and sales are the corner stones of great service writing – understanding shop operations and automotive systems is the icing-on-the-cake that will make you the best at what you do.

This is a step-by-step course designed to address every aspect of the C1 task list as dictated by ASE. We take you through a break-down of how to answer all types of ASE questions including highly technical ones that may stump you. This video will educate you on system components and functionality as well as sales skills and internal and external customer relations. This class is being taught by shop owner, technician and long-time instructor Becky Witt who is famous for presenting information in an easy to understand, punctual way with no dancing involved when it comes to interacting with customers and giving them the best service possible.

• Question answering techniques
• Breaking down questions
• Telephone Skills
• Obtaining, confirming and documenting
• Customer service etiquette
• Component identification and function
• Shop operations

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