Tech Tip: Service Counter Selling
September 10, 2014
Over the years, repair shops in general have gotten a bad reputation for everything from severely overcharging to high pressure sales on products and services that the customer later finds out, they simply do not need. In this tech tip, Greg Marchand teaches you how to overcome the mistrust a repair shop customer has been conditioned to have and sell more while leaving your customer happy.
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View CourseGreg takes you through the service writer process step-by-step, outlining obstacles and best practices when dealing with certain types of customer. Also covered is how to keep customers coming back, how to sell more labor and what you need to do to keep solid communication between the Writer and the Technician.
