The Voice Of The Body Shop Customer with DJ Harrington is the newest course from AVI. DJ better known as the CARdioligist helps you to help meet customer needs. Without them your body shop doesn’t exist but just meeting those needs might not be enough in todays market.
DJ discusses the voice of the customer and how to respond to that customer. Why customer service is non-negotiable. DJ also talks about why selling your body shop services is vital to your operation, and phone skills is another place where he has just one suggestion to improve your skills.
