INSTRUCTOR - FRANK LEUTZ

In this unique class with Frank Leutz, we will get down to the nitty-gritty of phone skills. Frank will help you with techniques to master the art of answering the phone and gathering the information you need right from the beginning. With role play scenarios for dealing with the “price shoppers” and “difficult clients”, this class is a must attend! You will learn how to keep yourself on target and in control.