The AVI Management Bundle includes the following:
- Social Media: Be Where They Are
- Dealing with Difficult Customers
- Becky Witt Tips Bundle (4 Classes)
- Generation Z: Understanding the Newcomers
- Building a Business Culture that Employees Embrace
- Developing Leadership Traits for Success
- 7 Habits of Highly Successful Service Advisors
LBT-343 Generation Z: Understanding the Newcomers
This course will offer a brief review of previous generation’s characteristics with an in depth look at generation Z. Sara Fraser will share her knowledge on attracting these customers and employees.
LBT-345 Social Media: Be Where They Are
This course is will introduce you to social media and explain the importance of why your business needs to be visible there.
LBT-346 Dealing With Difficult Customers
It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable or over demanding. Let’s not overlook the impact on your store’s profits.
LBT-348 Becky Witt Tips – Customer Service
In this fun filled class, Becky Witt covers a series of customer service and management tips to help streamline your automotive shop.
LBT-349 Becky Witt Tips – Shop Management
In this class, Becky Witt enlightens us with a series of quick tips to help the shop owner better understand that there are many ways to control operations in the automotive shop.
LBT-350 Becky Witt Tips – Policies
In this class Becky Witt shares her best ideas on shop management.
LBT-351 Becky Witt Tips – Service Consultant
In this class Becky Witt offers management training that helps you through difficult situations.
LBT-382 Building a Business Culture that Employees Embrace
The future of your business depends on having people to perform the work and serve the customer. Are you up for the challenge of providing a culture that employees are looking for? With the right culture, talented people have a desire to stay. Gain an understanding of the characteristics and values employees are looking for. […]
LBT-383 Developing Leadership Traits for Success
Didn’t think you were the leader? If you are getting kicked from behind, you must be out front. Stop expending your energy on avoiding being the leader. Accept the fact that people are depending on you to provide direction, vision and purpose. When leaders fail, people quit. Implement effective leadership strategies and improve the opportunities […]
LBT-384 7 Habits of Highly Successful Service Advisors
There are no secrets to what makes a person successful in their career. A career as a service advisor does not have to be frustrating or unrewarding. Learn and implement the seven habits of highly successful service advisors and you are assured a rewarding career to be celebrated. Course Objectives: Define your top priorities and […]
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