Dealing with Difficult Customers

It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable or over demanding. Let’s not overlook the impact on your store’s […]

NTKI O2 Sensor Overview & Tips

Update on O2 technology, types, narrow band vs wide band designs, and tips for choosing the right O2 for the vehicle application. This webinar will provide examples of high failure […]

ZF BMW Driving Performance Control

In this class participants will learn about BMW Driving Performance Control. Electrical two Valve Shock Absorbers, Torque Vectoring, Active Roll Stabilators and active steering system will be covered. This technology […]

NTK Sensors Overview & Tips

Focus on Technical Sensors role, locations, and learning its more than just another replacement part in the box. This webinar will provide examples of high failure application and the reasoning […]

SMP Voltage Drop Testing Explained

This class is intended to dive into circuit voltage principles with the goal of increasing accurate technician diagnosis. This will include: - Understanding voltage rise - Understanding potential voltage - […]

Does Your Car Have A Pulse?

This webinar introduces the use of pressure-pulse sensors for testing the engine with no invasive testing. Quick tests to determine the condition of the engine or fuel system using a […]

Lab Scope Functions

After attending this course, the student will have a thorough understanding of the use and interpretation of a lab scope along with mastering the skills of Setting up voltage scales, […]

SMP TPMS Tips and Techniques

TPMS Tech Tips: This class is intended to help both the Technician and Service Writer improve their overall knowledge of TPMS with the goal of developing an improved shop service […]

Do We Have a Failure to Communicate?

Scan tool not communicating with the vehicle or modules not talking? Using a Can box and Labscope this webinar covers tip and techniques to check for proper communication. What tests […]

Overview of Gasoline Direct Injection

GDI is a very common type of fuel systems used on today's vehicles. This webinar will give the technician an overview of the system and components, we will discuss what […]

The Electrical Triangle

Jim Wilson Hosts Your scan tool displays data are you sure that it's correct? In this class, we will cover the sensor and electrical testing procedure to verify the proper […]

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