Our ASE test preparation includes over 40 hours of coursework—to help your techs pass the ASE Certification tests.

Courses are considered complete once you watched all of the lessons in their entirety and you successfully pass any related post test with an 80% pass rate or better.

AVI OnDemand is designed to provide training to shops 24/7, so you have the flexibility to go at your own pace and take courses whenever it’s convenient for you. Each lesson will automatically check off as complete once it's related video has been viewed in it's entirety. Each video lesson remembers where you left of so when you return to that lesson you don't need to start the video over.

All course results and certificates can be found on the My Courses page, under "Completed Courses"

After completing a course, you are awarded a personalized certificate of completion.  This certificate states your name, the course title, credit hours associated with the course and the date of completion.  You can access your certificate and print or download as a pdf from the "Completed Courses" page.

You can re-take courses as many times as you wish as long as you have an active enrollment in that course.

Managers can manage users in their group from the "Shop Dashboard" page. At any time you can log in and see who is actively in your group.  How many times they have logged in to the site, including date of first and last log in.  You can see course status of all active courses they have any grades in and which have been completed.

Managers can reset passwords for their team members from the "Shop Dashboard" page.  Users can also reset their own password at any time as long as they have a unique email address registered in their account.  To reset your own password, click the “Log In” button at the top right of the homepage and click the “Lost your password?” link at the bottom of the login box to receive an email with a new password.

If you are listed as the account manager, you can add/delete users on your own from the "Shop Dashboard" page.  Shop accounts come with 4 user licenses, if you need more licenses for your account please call 800-718-7246.

Yes. Many of our management instructors are certified AMi instructors as well. Look for the AMi logo when you browse product for confirmation.

The All Access Pass includes enrollment in over 125 online courses that you can access anytime, anywhere.

New courses are added to the site all the time.  Check back for new content to be added at a minimum of once per quarter.  If you are enrolled in the All Access Pass you can check the Recently Added section in My Courses to see what's new.

The ASE Study Guides are copyright protected and we do our best to keep them updated as the exams update their requirements.

• Browse courses to find a topic.
• Choose “Add to Cart,” then choose “Proceed to Checkout” and provide the requested information.
• Create a username and password to complete your purchase.
• You will receive a confirmation email with information about your purchase.
• Or, call 800-718-7246 and we will enroll you in the courses you choose.

• Login to AVI OnDemand with the “Log In” button at the top right of the screen.
• Browse courses to find a topic.
• Choose “Add to Cart,” then choose “Proceed to Checkout” to complete your purchase.
• You will receive a confirmation email with information about your purchase.
• Or, call 800-718-7246 and we will enroll you in the courses you choose.

• Login to AVI OnDemand with the “Log In” button at the top right of the screen then choose  “My Courses”.
• Here you can browse through new courses, recently started courses, or completed courses.

Click the “Log In” button at the top right of the homepage and click the “Lost your password?” link at the bottom of the login box to receive an email with a new password.

Login to your account with the new password, click on "Account" on the right side of the screen to access your account page and choose the “Account details Tab” option.

No problem!  You can log in with your e-mail address instead.  If you are still having trouble call 800-718-7246 or live chat with us at the bottom left of the site and we can help.

• It could be an Internet bandwidth issue. Close any other web pages that are open, including file sharing and music and video streaming.
• Try disconnecting and reconnecting to the Internet, or switching from a wireless to an Ethernet connection.

Your username and password allows you to login to access your course materials.

This means you don't have access to the course. Please verify you are logged in with the correct email/username. If that doesn't resolve the issue, please call Customer Support at 800-718-7246.

We recommend checking your computer to make sure it meets the standard system requirements below

• Windows or Mac computer

PC users: Windows XP or later; Windows 2003 Server or later

Mac users: Mac OS X 10.7 (Lion) or later

• Internet connection (broadband is best)
• Speakers (built-in or USB headset)

AVI OnDemand can also be used on iPhone/iPad/Android smartphone or tablets

Please make sure your browser is updated to the most recent version to ensure optimal performance

Follow these steps to troubleshoot potential issues with your speakers:

1. Make sure your computer speakers are on and the volume is turned up.
2. Test your speaker setup. Click Audio Setup in the Audio Pane to select the correct device. Mac users should click the speaker icon in the Audio Pane to select the correct device.
3. Check the volume setting under Audio Setup. Click Speakers Setup and then click Play Sound. Adjust the slider bar to the desired volume.
4. Check your internet connection to ensure your connection is good.

Call us and we’ll be happy to help you 800-718-7246

Hours of operation and support hours are as follows:

Monday-Friday 8:00 am-5:00 pm EST

It can be frustrating to fail the post-test and not get the proper feedback as to the questions you have missed. All pre-tests and chapter review quizzes are set up to give you this immediate feedback so you can go back and study the topics you scored poorly on. However, the post test is not to be looked at as a teaching tool in the same way as the review quizzes. The post test is there for us to certify that you have passed the course with an appropriate threshold of correct answers. If we posted all of the right and wrong answers then allowed you to retake the test then there would be no way for us to say that we verified you understood the content. Please contact us for further assistance in understanding your post-test questions.

The typical formula we use for calculating course credit hours is by adding runtime of video lessons, 2 minutes per test question and 1 minute per page of additional study material as available.

To cancel a subscription follow these steps:

• Go to the “My Account” tab
• Click on the “Subscription” tab
• Click the “View” button
• Click “Cancel”

Refunds will only be issued for subscriptions in the following scenarios:

• Customer requests to cancel within a 24 hour period from activation with no course access
• The product was defective and could not be consumed

Training courses may only be exchanged for other courses, no refunds will be issued.

No tools, equipment, manuals, and other products may be returned directly to AVI without first contacting AVI for a Return Authorization (RA) Number. The RA Number is valid for 30 day from issue date. If the product is not received within 30 days, the RA will be cancelled. A RA will not be issued for invoices aged over 30 days.

To initiate the RA process, you must contact AVI. You can either call 1-800-718-7246 to request the number, or email the request to support@aviondemand.com.

A Return Authorization will not be issued for the following: invoices aged over 30 days, items not purchased directly from AVI, or items specially ordered. All errors in shipping must be reported within 48 hours of receipt. All returns are subject to a 20% restock fee if merchandise (tools, equipment, manuals, and other products) have been unused, and NO returns on used merchandise.

The product must be properly packaged with the RA number clearly displayed on the outside of the shipping box. Customer is responsible for paying the shipping charges to send the product to AVI. A returned product without clearly marked RA number will be refused and returned to sender.

Original packaging should be used if available to minimize the potential for shipment damage. If items are damaged during return shipment due to insufficient packaging, it will be left to AVI’s discretion to determine whether or not the product is resalable.

All RA returned items must be sent via traceable means. Examples would be UPS and FedEx. Be sure to retain the tracking information for your records. The customer is responsible for the product until it is received by AVI. Within ten (10) working days after receipt of returned items, credit will be issued.

Our site is built with speed and security in mind.  In order to properly view online training, your device or desktop must meet these requirements:

Please update to the latest version of one of these browsers:

• Google Chrome (auto-update by default)
• Mozilla Firefox (auto-update by default)
• Microsoft Edge (auto-update by default)
• Microsoft IE11
• Apple Safari (auto-update by default)

Supported Mobile Devices

• iOS 8+ devices (including iPhone and iPad)
• Android 4 devices (phones and tablets)
• Windows Phone 8+ devices (phones and RT tablets)

Additionally, we rely on third parties to ensure a solid video streaming experience.  If you sit behind a corporate firewall, you will not be able to view OnDemand videos or HD Broadcasts unless you have the following domains whitelisted.  Please pass these to your IT department to have them added to your whitelist.

HD Broadcast (provided by UStream)

Follow directions on the following page:

https://support.ustream.tv/hc/en-us/articles/207852107-Opening-Firewall-or-Proxy-Ports-for-Ustream-Broadcasting-and-Viewing

OnDemand Videos (provided by Wistia)

Whitelist all these domains:

• *.wistia.com
• fast.wistia.net
• embedwistia-a.akamaihd.net

If you continue to have trouble, be sure you have an internet connection with low network congestion.  If you still cannot see the videos, please use the support tab at the bottom of this page.

Our stance on Adobe Flash, a public service announcement

We are phasing out Flash delivery methods on most of our programming.  However, there are a few legacy courses from some partners that require the use of Flash that we have no intention of upgrading.

Since Flash receives numerous security updates (rightfully so), there is an opportunity for unwholesome behavior in the form of “Upgrade Flash” windows that many customers click through.  We cannot guarantee the legitimacy of these pop ups and therefore cannot recommend you to use or upgrade Flash while browsing our site.

Instead, please use Google Chrome, which has it’s own internal version of Flash.  While using Chrome, you can safely ignore any prompts to upgrade, as you browse the rest of the internet.  Chrome’s version of Flash is fully-featured.

To read AVI's Terms of Use CLICK HERE

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Yes, AVI OnDemand may be integrated into your Canvas account. Instructors may set up individual courses as assignments within Canvas and grades will be recorded into the Canvas account. Neither you, the Instructor nor the student, need to leave the Canvas platform. Please contact us for additional information.

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