Delphi Training Series: Promoting and Profiting with Hybrids
Veteran Delphi instructor and hybrid specialist Dave Hobbs will share proven techniques to get hybrid owners in your shop for the first time AND keep them coming back year after year for safe, accurate and profitable service.
Delphi Training Series – Increasing Car Count and Profits
Delphi instructor Dave Hobbs shares proven techniques to help your repair shop stand out where it counts - in the hearts and conversations of your customers!
LBT-140 Telephone Techniques – Power Phrases That Pay
Are you losing customers because your phone skills are lacking? Maybe its time to update your telephone techniques with AVI’s Power Phrases that Pay with Margie Seyfer. Margie will help you maximize the most important and underrated piece of equipment in your shop: your phone and voice. Find out how to use voice energy, properly […]
LBT-175 The Competition for Your Customers Loyalty with Bill Haas
You might be surprised by the reason customers leave you and go to another shop, and in this program, Bill Haas tells you the #1 reason this happens. He gives you a loyalty checklist and explains the most important feedback you should be getting from your customers, and why it’s so vital to the success of your shop.
LBT-236 Marketing to Generation X & Y with Bill Haas
We will examine what makes them tick and what influences their decision-making process. Understanding the obstacles of reaching them beyond their incredible filters will lead your business to connecting with an extremely loyal customer of the future.
LBT-250 Working with Gen X and Y
Bill Haas presents some concepts and information to help you better understand working with generations X and Y co-workers and employees. Communicating a message to attract and engage these groups seems to be the challenge. You cannot ignore these two groups at 80 million strong.
LBT-260 How to Sell a Spark Plug a Communication Learning Program with DJ Harrington
Here's what we're going to cover in the class. The voice of the customer and how to respond to that customer. Why customer service is non-negotiable. Selling your body shop services is another chapter. Then we have one on suggestions for sharpening your phone skills.
LBT-278 Service Management Made Simple With Greg Marchand
Service writing is the first-line of defense at any repair shop. This is where the communication starts and the transaction is completed. This class is presented by Greg Marchand, the owner and founder of Automotive Aftermarket Training, Inc. Greg takes you through the service writer process step-by-step, outlining obstacles and best practices when dealing with […]
LBT-286 7 Ways to Improve Cash Flow and Increase Profit with Bill Haas
Presented are 7 tools you can utilize in your shop today, right away to immediately help you measure your recent profits and improve cash flow.
LBT-299 Lubricants and Filtration Technologies – The Slippery Slope
This class will help you stay ahead of the curve and keep your customers happy with cleaner engines and fewer catastrophic failures. This class also includes information on how to sell oil service in today's marketplace.
LBT-343 Generation Z: Understanding the Newcomers
This course will offer a brief review of previous generation’s characteristics with an in depth look at generation Z. Sara Fraser will share her knowledge on attracting these customers and employees.
LBT-345 Social Media: Be Where They Are
This course is will introduce you to social media and explain the importance of why your business needs to be visible there.
LBT-346 Dealing With Difficult Customers
It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable or over demanding. Let’s not overlook the impact on your store’s profits.
LBT-348 Becky Witt Tips – Customer Service
In this fun filled class, Becky Witt covers a series of customer service and management tips to help streamline your automotive shop.
LBT-349 Becky Witt Tips – Shop Management
In this class, Becky Witt enlightens us with a series of quick tips to help the shop owner better understand that there are many ways to control operations in the automotive shop.
LBT-350 Becky Witt Tips – Policies
In this class Becky Witt shares her best ideas on shop management.
LBT-351 Becky Witt Tips – Service Consultant
In this class Becky Witt offers management training that helps you through difficult situations.
LBT-370 NASTF Cyber Security
Cyber security is in the news, all the time. And with today’s vehicles having a huge amount of digital connectivity not only internally between modules and components, but externally via wi-fi and navigation systems, the chance for “hacking” is all to real. Cyber security expert and NASTF Executive Director Donny Seyfer shows you to be […]
LS-7 Service Selling Skills – Close One More Job with Bill Haas
In this course, Bill Haas emphases’ on the importance of good customer service skills and shop relationships in order to make the customer feel at-ease about purchasing necessary maintenance.
LS-15 Monopolize Google’s First Page Real Estate with Danny Sanchez
ARCHIVED LIVESTREAM – For every shop owner, being found online is much more than just being ranked first, it’s about dominating the first page of Google! Learn why top ranking on Google is only the first step in being found online that is critical to your growth. Monopolizing Google’s first page requires a deeper understanding of Google’s […]
LS-40 From Order Taker to Sales Maker
Sales is never about price. You can only be compared on price when you fail to present a better value. A sales maker will differentiate their solutions from their competitors and provide a better value.
LS-46 The Power of the Phone
This 1.5 hour HD broadcast taught by Bill Haas, will give you valuable information to improve your phone skills and help you improve the number of calls you convert to appointments.