This class helps technicians adapt their diagnostic approach to each vehicle and issue. Using real case studies, you’ll refine your process, improve decision-making, and achieve more accurate diagnostics for better customer satisfaction and shop efficiency.
Technicians vary in their diagnostic skills, often due to the methods they use. This class teaches you how to adapt your diagnostic strategy to each vehicle and issue. Through real case studies, you’ll identify the best approach, review your process, and discuss improvements. The goal is to enhance decision-making for more accurate diagnostics, resulting in improved customer satisfaction and increased shop profits.
Topics Covered:
Diagnostic process flow: customer concerns, repair history, data-driven testing
Vehicle system identification and service information (TSBs, theory of operation)