LBT-511 Mastering Sales Service Advisor Communication

LBT-511 Mastering Sales Service Advisor Communication

ASE Accredited Provider

This course helps service advisors turn everyday conversations into stronger customer relationships and higher sales. You’ll learn how to handle tough questions, communicate with confidence, and guide customers toward informed repair decisions. From writing clear estimates to selling diagnostics, this training gives you the tools to educate customers, build trust, and lead every interaction with confidence.

$129.95

Online Only Clear

Available at No Additional Charge with Membership

All Access Pass

Description

This training is created for service advisors who want to turn everyday conversations into lasting customer relationships and higher sales. Learn how to confidently handle tough questions, build trust through communication, and guide customers toward making smart repair decisions. From writing estimates to selling diagnostics, this course gives you the tools to educate, inform, and lead with confidence.

Course Objectives

  • Build confidence in every customer interaction.
  • Master verbal and written communication that builds trust.
  • Learn how to handle price objections and tough questions effectively.
  • Improve customer retention through relationship-focused service.
  • And More

Runtime = 115 minutes
Credit Hours = 2.25

Additional information

Online Only

OnDemand

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