Description
This bundle consists of the following courses:
- ASE-C1 Test Prep Automobile Service Consultant
- ASE-G1 Test Prep Auto Maintenance and Light Repair
- ASE-P2 Test Prep program
- Counter Training 101
- Delphi Training Series – Increasing Car Count and Profits
- LBT-140 Telephone Techniques – Power Phrases That Pay
- LBT-175 The Competition for Your Customers Loyalty
- LBT-236 Marketing to Generation X & Y
- LBT-250 Working with Gen X and Y
- LBT-260 How to Sell a Spark Plug a Communication Learning Program
- LBT-286 7 Ways to Improve Cash Flow and Increase Profit
- LBT-299 Lubricants and Filtration Technologies – The Slippery Slope
- LBT-343 Generation Z: Understanding the Newcomers
- LBT-345 Social Media: Be Where They Are
- LBT-346 Dealing With Difficult Customers
- LBT-348 Becky Witt Tips – Customer Service
- LBT-349 Becky Witt Tips – Shop Management
- LBT-350 Becky Witt Tips – Policies
- LBT-351 Becky Witt Tips – Service Consultant
- LS-7 Service Selling Skills – Close One More Job with Bill Haas
- LS-15 Monopolize Google’s First Page Real Estate with Danny Sanchez
- LS-40 From Order Taker to Sales Maker
- LS-46 The Power of the Phone
- CCP-004 Better Cleaning for Better Performance
- CCP-005 Why R-1234yf?
- CCP-006 Understanding Diesel Exhaust Fluid Systems
- CCP-007 Oil: The Importance of Additives and Viscosity
- CCP-008 What Is A MAP Sensor
- Tire Warranty Program
- Delphi Training Series: Batter Up with Battery Technology
- Delphi Training Series: Promoting and Profiting with Hybrids
- Bartec’s 6 Steps to TPMS Success
- LBT-146 Functional Scan Tool Testing
- LBT-230 OTC TPMS with Jim Wilson
- LBT-277 Making Money Servicing TPMS with Karl Schneider
- LS-4 Practical TPMS Service with Mike Rose
- LS-53 Fundamentals of TPMS
Courses
ASE-C1 Test Prep Automobile Service Consultant
Like any ASE certification exam, the C1 Service Consultant test requires a great deal of knowledge and preparation. Not only are you required to have two years of previous on […]
ASE-G1 Test Prep Auto Maintenance and Light Repair
Make the most of your study time with AVI’s ASE Test Prep Courses written by ASE Certified Master Technicians!
ASE-P2 Test Prep program with Dave Hobbs and Tom Dayton
Make the most of your study time – Pass your ASE Test with Automotive Video’s Complete Test Prep Program with task lists and practice quizzes written by ASE certified Master Technicians!
Bartec’s 6 Steps to TPMS Success
TPMS has made its way into the automotive industry as a general maintenance necessity so it’s important to have the right tools, equipment, replacement parts and information resources. These six […]
CCP-004 Better Cleaning for Better Performance
ARCHIVED QUICK TIP – Sometimes, parts customers searching for improved engine performance don’t know which cleaner to use and/or how to use it properly. This HD broadcast will help you […]
CCP-005 Why R-1234yf?
ARCHIVED QUICK TIP – This program explains why vehicle manufacturers worldwide are phasing out R-134a and switching to R-1234yf. Study Hours: 0.25
CCP-006 Understanding Diesel Exhaust Fluid Systems
ARCHIVED QUICK TIP – Today’s common rail diesel vehicles are equipped with after-treatment systems to reduce tailpipe emissions. Most of you have sold Diesel Exhaust Fluid (DEF) at some point […]
CCP-007 Oil: The Importance of Additives and Viscosity
ARCHIVED BROADCAST – As a professional parts counter person, you need to help your customers choose the proper oil for their vehicle and driving habits. Oil in modern vehicles doesn’t […]
CCP-008 What Is A MAP Sensor
ARCHIVED BROADCAST – As a parts counter person, you probably sell a lot of MAP sensors. But do you really know what it is and its function? Bosch instructor Jim Wilson […]
Counter Training 101
The Counter Training 101 Program with Bill Haas covers multiple aspects of work as a Counter Care Professional.
Delphi Training Series: Batter Up with Battery Technology
We’ll cover battery technology, proper battery charging and testing, BMS (Battery Management Systems) and those alternator ‘equivalents’ on Hybrid vehicles - DC-DC converters.
Delphi Training Series: Promoting and Profiting with Hybrids
Veteran Delphi instructor and hybrid specialist Dave Hobbs will share proven techniques to get hybrid owners in your shop for the first time AND keep them coming back year after year for safe, accurate and profitable service.
Delphi Training Series – Increasing Car Count and Profits
Delphi instructor Dave Hobbs shares proven techniques to help your repair shop stand out where it counts - in the hearts and conversations of your customers!
LBT-140 Telephone Techniques – Power Phrases That Pay
Are you losing customers because your phone skills are lacking? Maybe its time to update your telephone techniques with AVI’s Power Phrases that Pay with Margie Seyfer. Margie will help […]
LBT-146 Functional Scan Tool Testing with Jim Wilson
Most techs only use 10-15 percent of what scan tools are capable of. In this training program Instructor Jim Wilson show you how to go deeper in your tool for […]
LBT-175 The Competition for Your Customers Loyalty with Bill Haas
You might be surprised by the reason customers leave you and go to another shop, and in this program, Bill Haas tells you the #1 reason this happens. He gives you a loyalty checklist and explains the most important feedback you should be getting from your customers, and why it’s so vital to the success of your shop.
LBT-230 OTC TPMS with Jim Wilson
OTC’s Tire Pressure Monitoring System course covers the essential training you need to service TPMS installed tires. Jim Wilson guides you through the fundamentals of the OTC TPR tool and […]
LBT-236 Marketing to Generation X & Y with Bill Haas
We will examine what makes them tick and what influences their decision-making process. Understanding the obstacles of reaching them beyond their incredible filters will lead your business to connecting with an extremely loyal customer of the future.
LBT-250 Working with Gen X and Y
Bill Haas presents some concepts and information to help you better understand working with generations X and Y co-workers and employees. Communicating a message to attract and engage these groups seems to be the challenge. You cannot ignore these two groups at 80 million strong.
LBT-260 How to Sell a Spark Plug a Communication Learning Program with DJ Harrington
Here's what we're going to cover in the class. The voice of the customer and how to respond to that customer. Why customer service is non-negotiable. Selling your body shop services is another chapter. Then we have one on suggestions for sharpening your phone skills.
LBT-277 Making Money Servicing TPMS with Karl Schneider
This course, presented by Karl Schneider, covers everything you need to know about TPMS. Karl covers the shop’s legal responsibilities that come with TPMS and how to avoid expensive ramifications. He goes over the three types of sensors you will encounter, how to diagnose and service these types.
LBT-286 7 Ways to Improve Cash Flow and Increase Profit with Bill Haas
Presented are 7 tools you can utilize in your shop today, right away to immediately help you measure your recent profits and improve cash flow.
LBT-299 Lubricants and Filtration Technologies – The Slippery Slope
This class will help you stay ahead of the curve and keep your customers happy with cleaner engines and fewer catastrophic failures. This class also includes information on how to sell oil service in today's marketplace.
LBT-343 Generation Z: Understanding the Newcomers
This course will offer a brief review of previous generation’s characteristics with an in depth look at generation Z. Sara Fraser will share her knowledge on attracting these customers and employees.
LBT-345 Social Media: Be Where They Are
This course is will introduce you to social media and explain the importance of why your business needs to be visible there.
LBT-346 Dealing With Difficult Customers
It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable or over demanding. Let’s not overlook the impact on your store’s profits.
LBT-348 Becky Witt Tips – Customer Service
In this fun filled class, Becky Witt covers a series of customer service and management tips to help streamline your automotive shop.
LBT-349 Becky Witt Tips – Shop Management
In this class, Becky Witt enlightens us with a series of quick tips to help the shop owner better understand that there are many ways to control operations in the automotive shop.
LBT-350 Becky Witt Tips – Policies
In this class Becky Witt shares her best ideas on shop management.
LBT-351 Becky Witt Tips – Service Consultant
In this class Becky Witt offers management training that helps you through difficult situations.
LS-4 Practical TPMS Service with Mike Rose
ARCHIVED LIVESTREAM – Mike Rose, TPMS Product Manager for Bartec will host this class on TPMS service and technology direct from Bartec’s TPMS Roadmap “The Six Steps to TPMS Success”, […]
LS-7 Service Selling Skills – Close One More Job with Bill Haas
In this course, Bill Haas emphases’ on the importance of good customer service skills and shop relationships in order to make the customer feel at-ease about purchasing necessary maintenance.
LS-15 Monopolize Google’s First Page Real Estate with Danny Sanchez
ARCHIVED LIVESTREAM – For every shop owner, being found online is much more than just being ranked first, it’s about dominating the first page of Google! Learn why top ranking on Google […]
LS-40 From Order Taker to Sales Maker
Sales is never about price. You can only be compared on price when you fail to present a better value. A sales maker will differentiate their solutions from their competitors and provide a better value.
LS-46 The Power of the Phone
This 1.5 hour HD broadcast taught by Bill Haas, will give you valuable information to improve your phone skills and help you improve the number of calls you convert to appointments.
LS-53 Fundamentals of TPMS
Instructor Mark DeKoster helps you make faster, more accurate repairs with great information contained in this course.
Tire Warranty Program
The Counter Training 101 Program with Bill Haas covers multiple aspects of work as a Counter Care Professional.
