The AVI Management Bundle includes the following:
- Social Media: Be Where They Are
- Dealing with Difficult Customers
- Becky Witt Tips Bundle (4 Classes)
- Generation Z: Understanding the Newcomers
- & an automatic 1 year premium membership to Automotive Management Network
LBT-343 Generation Z: Understanding the Newcomers
This course will offer a brief review of previous generation’s characteristics with an in depth look at generation Z. Sara Fraser will share her knowledge on attracting these customers and employees.
LBT-345 Social Media: Be Where They Are
This course is will introduce you to social media and explain the importance of why your business needs to be visible there.
LBT-346 Dealing With Difficult Customers
It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable or over demanding. Let’s not overlook the impact on your store’s profits.
LBT-348 Becky Witt Tips – Customer Service
In this fun filled class, Becky Witt covers a series of customer service and management tips to help streamline your automotive shop.
LBT-349 Becky Witt Tips – Shop Management
In this class, Becky Witt enlightens us with a series of quick tips to help the shop owner better understand that there are many ways to control operations in the automotive shop.
LBT-350 Becky Witt Tips – Policies
In this class Becky Witt shares her best ideas on shop management.
LBT-351 Becky Witt Tips – Service Consultant
In this class Becky Witt offers management training that helps you through difficult situations.