Refunds will only be issued for subscriptions in the following scenarios:
Training courses may only be exchanged for other courses, no refunds will be issued.
No tools, equipment, manuals, and other products may be returned directly to AVI without first contacting AVI for a Return Authorization (RA) Number. The RA Number is valid for 30 day from issue date. If the product is not received within 30 days, the RA will be cancelled. A RA will not be issued for invoices aged over 30 days.
To initiate the RA process, you must contact AVI. You can either call 1-800-718-7246 to request the number, or email the request to support@aviondemand.com.
A Return Authorization will not be issued for the following: invoices aged over 30 days, items not purchased directly from AVI, or items specially ordered. All errors in shipping must be reported within 48 hours of receipt. All returns are subject to a 20% restock fee if merchandise (tools, equipment, manuals, and other products) have been unused, and NO returns on used merchandise.
The product must be properly packaged with the RA number clearly displayed on the outside of the shipping box. Customer is responsible for paying the shipping charges to send the product to AVI. A returned product without clearly marked RA number will be refused and returned to sender.
Original packaging should be used if available to minimize the potential for shipment damage. If items are damaged during return shipment due to insufficient packaging, it will be left to AVI’s discretion to determine whether or not the product is resalable.
All RA returned items must be sent via traceable means. Examples would be UPS and FedEx. Be sure to retain the tracking information for your records. The customer is responsible for the product until it is received by AVI. Within ten (10) working days after receipt of returned items, credit will be issued.
