New Course Announcement: Service Writing Made Simple
April 23, 2014
Service writing is the first-line of defense at any repair shop. This is where the communication starts and the transaction is completed. In this course, presented by long-time training specialist, Greg Marchand, customer retention and loyalty is broken down into a detailed art form.
Identify the specific types of customer and how to handle them, lean how to increase labor sales, the importance of the write-up process, internal relationships and everything in between to maximize your customer satisfaction and increase profits.
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Service Management Made Simple
View CourseService writing is the first-line of defense at any repair shop. This is where the communication starts and the transaction is completed.
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