The “Ever Since You” Customer

March 3, 2017

There are not many things more frustrating than running a scan tool through a vehicles PCM and coming up with DTC’s that, at first glance, have absolutely nothing to do with the customer complaints. There is also the infamous “ever since you” complaint, where a different problem springs up after fixing the original complaint.

 
Deceptive Diagnostics
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Deceptive Diagnostics

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There are not many things more frustrating than running a scan tool through a vehicles PCM and coming up with DTC’s that, at first glance, have absolutely nothing to do with the customer complaints. There is also the infamous “ever since you” complaint, where a different problem springs up after fixing the original complaint.

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