Instructors: Dirk Fuchs & Niel Speetjens

It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable or over demanding. Let’s not overlook the impact on your store’s profits. Many times these situations result in performing work for no pay, refunds or even a lost customer. And don’t forget your reputation is at […]

Update on O2 technology, types, narrow band vs wide band designs, and tips for choosing the right O2 for the vehicle application. This webinar will provide examples of high failure application and the reasoning behind the benefits of NGK engineering and the importance of understanding the common failures with related codes.

In this class participants will learn about BMW Driving Performance Control. Electrical two Valve Shock Absorbers, Torque Vectoring, Active Roll Stabilators and active steering system will be covered. This technology powered by ZF makes a BMW the Ultimate Driving Machine!

Sara Fraser is a millennial who has been in the automotive industry for the past 8 years. Join us for this webinar where Sara will talk about the experience, services, and interaction that she is looking for when it comes to an automotive repair shop!

Focus on Technical Sensors role, locations, and learning its more than just another replacement part in the box. This webinar will provide examples of high failure application and the reasoning behind the benefits of NGK engineering and the importance of understanding the common failures with related codes.

This class is intended to dive into circuit voltage principles with the goal of increasing accurate technician diagnosis. This will include: - Understanding voltage rise - Understanding potential voltage - Understanding and determining voltage drop - Understanding how voltage divider circuits operate We will then apply this knowledge to solve problems found in the field […]

This webinar introduces the use of pressure-pulse sensors for testing the engine with no invasive testing. Quick tests to determine the condition of the engine or fuel system using a labscope and pressure pulse sensor. Vacuum waveform diagnostics using a Map sensor will also be covered. How to baseline the engine quickly and verify repairs.

After attending this course, the student will have a thorough understanding of the use and interpretation of a lab scope along with mastering the skills of Setting up voltage scales, time base, trigger values and attaching the scope to a component to acquire a waveform. Topics Covered: • Why Scopes? • Terms and Definitions • […]

TPMS Tech Tips: This class is intended to help both the Technician and Service Writer improve their overall knowledge of TPMS with the goal of developing an improved shop service plan. • Better understand TPMS inspection service & repair best practices. • Understand what tooling is needed to be able to efficiently complete TPMS service […]

Scan tool not communicating with the vehicle or modules not talking? Using a Can box and Labscope this webinar covers tip and techniques to check for proper communication. What tests should you run with the scan tool and more! New to this type of testing? This webinar will get you the information you need to […]

GDI is a very common type of fuel systems used on today's vehicles. This webinar will give the technician an overview of the system and components, we will discuss what the common repair issues are we face with this type of fuel system, and finally we will cover how to safely diagnose and repair these […]