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DTSTART;TZID=America/New_York:20200828T120000
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UID:211479-1598616000-1598619600@aviondemand.com
SUMMARY:Dealing with Difficult Customers
DESCRIPTION:It is a tough job to be helpful and provide great customer service when a guest is confrontational\, unreasonable or over demanding. Let’s not overlook the impact on your store’s profits. Many times these situations result in performing work for no pay\, refunds or even a lost customer. And don’t forget your reputation is at risk. \nUpon completion of this course\, the participant will be able to: \n\nIdentify the “difficult” customer early\nDescribe creative ways to cope with guest’s demands and complaints\nExplain strategies to resolve complaints quickly – and to everyone’s satisfaction\nDescribe how to repair broken relationships with guests that might have been lost forever\nDescribe how to overcome challenges with difficult customers\nIdentify key phrases for dealing with difficult customers\nIdentify “red flag” words
URL:https://aviondemand.com/event/dealing-with-difficult-customers/
LOCATION:KS
CATEGORIES:AVI LIVE
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