INSTRUCTOR - FRANK LEUTZ

In this course Service Advisor Strategies for Success, Frank Leutz will cover everything you need to know to be a great service advisor.

Are your clients getting confused by your terminology? Are they continuously asking for discounted work? Frank will teach you how to avoid these common mistakes.

You will also learn to bridge the gap between the technicians in the shop and the service advisor.

Topics Covered:

• How to Translate Industry Terminology & Create Raving Clients
• How to Create Value Without Training Clients on Discounts
• Avoiding Profit Loss While Remaining the Hero
• Removing the Wall Between Advisors & Technicians
• Achieve Higher Levels of Team Performance & Profitability
• Clients That Are Getting in The Way of Profitability
• How to Fire Professionally While Protecting Your Bottom Line