Technical & Management Tracks from Industry Leading Instructors

INSTRUCTOR - TOM RAYK

This course covers training that is full of information on Ford Power Stroke diagnostics covering extensive 6.7 Power Stroke repair information.
This course will demo actual testing and practical service demonstrations along with helpful tips and tricks.
Topics include fuel testing, pressure testing, volume testing, scan tool diagnostics, diagnostic tips, turbochargers, data network diagnostics, no start diagnostics, SCR & DPF systems and much more.
  • Discuss fuel system updates and common issues
  • Analyze common rail information and care
  • Investigate fuel contamination and fuel injection pump diagnosis
  • Outline turbocharger testing, including boost vs. backpressure
  • Diagnose engine oil issues and evaluate causes for aeration
  • Relate turbocharger issues, including oil and boost issues
  • Demonstrate proficiency in scan tool use, PIDS, and data
  • Relate how vehicle charging systems work
  • Communicate on cooling systems, primary and secondary service
  • Illustrate fuel injector operation

 

INSTRUCTOR - MARK DEKOSTER

Pretty much everything in or on the modern vehicle has wires going to it. That means to analyze many concerns you need to connect a device that will look at electrical circuits and what they are doing. What does it mean when I connect my Digital Multimeter and it reads…? What does it mean when volts are low, and amps are high? What does it mean when volts are high, and amps are low? What do those patterns on an oscilloscope mean?
In the “What does it mean?” Electrical Class we’ll cover electrical circuit and component testing using the tools you need to determine if the circuit or component is faulty and what to do to fix the concern. We’ll show you what you’re really expected to do when the service manual asks for a resistance test on a circuit. You’ll get the chance to make these tests yourself in the class and learn how to use the right tool, the right way, at the right time, to analyze everything from the headlight to the taillight and all components in between.

 

INSTRUCTOR - JOHN FORRO

This course covers the practical ins and outs of low and high-voltage electricity theory through lecture and examination of electric vehicle components. Your instructor will show proper testing and servicing procedures involved with traditional 12-volt systems and the newer high voltage components found in electric vehicles.
High voltage components covered in this course include the HV battery pack, inverter assembly, converter assembly, electric air conditioning compressor, and Motor generators 1 and 2. A heavy emphasis will be placed on safety as well as real-world diagnostic testing and repair procedures.
This course is ideal for both the new student looking to learn about basic electrical theory and the more advanced technician seeking knowledge on high-voltage systems in modern electric vehicles.
  • Communicate how a battery works
  • Define electrical terminology
  • Illustrate Ohms law
  • Generalize how fuses operate
  • Contrast series and parallel circuits
  • Illustrate the operation of multimeters
  • Recall basic electrical components
  • Communicate on how to test electrical circuits
  • Relate how vehicle charging systems work
  • Explain alternating current (AC) vs. direct current (DC)
  • Underline the tools for working with electricity (DC)

 

INSTRUCTOR - BILL HAAS

Ever feel like you have a revolving door for employees? Do you fear hiring new employees because at least with your current staff, you know what you have? Not sure how to attract the right applicants? Or wonder why the quality people did not stay?
Probably one of the most important and least understood aspects of business is talent acquisition. Learn to be more successful in attracting qualified applicants when you improve your employment ads, job applications, candidate assessments, and interviews.
Good talent management extends the life cycle of an employee by creating an environment and culture that breeds success. Create expectations with job descriptions based on job activities and implement a two-way review process for employee and employer.

 

INSTRUCTOR - BILL HAAS

Operational excellence is a business strategy for gaining your competitive advantage. It is the execution of your processes more consistently and reliably than your competition and the ability for every employee to see the flow of value to the customer. Employees will also learn to correct the flow before the customer knows there is an issue with delivering value.
Operational excellence is the constant pursuit of improved performance and profitability in every area of your company. Focus your business on being the market leader with strategies to deliver an exceptional experience for employees and customers.
Topics Covered:
  • Operational Excellence Strategy
  • The Goal of Operational Excellence
  • Continuous Process Improvement
  • Standard Operating Procedures (SOP)
  • Lean Thinking
  • Waste of Defects
  • Un-Used Creativity

 

INSTRUCTOR - RYAN KOOIMAN

The General Motors fleet of vehicles has been changing rapidly over the last half dozen years. Smaller and more efficient engines now dominate a fleet of downsized vehicles. At the same time, full-size gasoline pickup trucks are still very popular. Producing vehicles with high fuel efficiency and customer demands for performance has brought interesting changes. Computer networks and safety system complexity has grown as well. The goal of this class is to prepare aftermarket technicians for the diagnosis and repair of the new engine control systems found on GM vehicles. During the class, we will present tips and procedures that will enable the technician to diagnose these faults quickly and accurately.
After completing this class, a technician will be able to:
  • Explain turbocharged engine fueling and evaporative control
  • Evaluate variable valve lift and timing faults
  • Analyze fuel trim data
  • Evaluate GDI faults
  • Diagnose high and low-speed communication faults

 

INSTRUCTOR - JOHN FORRO

This course is full of information on theory, diagnosis, and repair of engine performance systems in vehicles, with actual demo testing and practical service demonstrations along with helpful tips and tricks.
Practical instruction and use of Scan Tools and Lab Scopes will be presented throughout this course, showing their traditional use and instruction on advanced techniques to take your diagnostic skills to the next level.
  • Sense and adjust Theory
  • Testing sensors/wiring and PC circuits
  • Specific component testing
  • 6-main inputs and why
  • Diagnosing Intermittent faults
  • PCM operating modes
  • Trouble code diagnostics
  • Utilizing Mode 6
  • Diagnosing those vague codes such as P0300-P0440-and cat eff. Codes
  • Making your scope/scan tool and pressure transducer work for you!
  • Diagnostics go/no go tests
  • Acquiring a diagnostic path before leaving the driver’s seat
  • Programming
  • Data bus Communications
  • Utilizing Drivability Calculators such as Volumetric Efficiency and fuel trim in your diagnostics

 

INSTRUCTORS - TOM RAYK, JOHN FORRO, DAVE HOBBS, NIEL SPEETJENS

This course will cover everything from correct safety procedures to brakes, air conditioning, suspension systems, scan data and more.
With a full system overview and diagnostic testing, this course is a must see!
  • EV system components
  • System overview & diagnostics
  • Wire and bus systems
  • Battery technology
  • Hi-voltage cooling systems
  • Climate control & comfort systems
  • Specialty test equipment required
  • OEM diagnostics procedures
  • PlDS & Codes
  • Advance scope testing
  • Electric Vehicle maintenance

 

INSTRUCTOR - FRANK LEUTZ

In this course Service Advisor Strategies for Success, Frank Leutz will cover everything you need to know to be a great service advisor.
Are your clients getting confused by your terminology? Are they continuously asking for discounted work? Frank will teach you how to avoid these common mistakes.
You will also learn to bridge the gap between the technicians in the shop and the service advisor.
Topics Covered:
  • How to Translate Industry Terminology & Create Raving Clients
  • How to Create Value Without Training Clients on Discounts
  • Avoiding Profit Loss While Remaining the Hero
  • Removing the Wall Between Advisors & Technicians
  • Achieve Higher Levels of Team Performance & Profitability
  • Clients That Are Getting in The Way of Profitability
  • How to Fire Professionally While Protecting Your Bottom Line

 

INSTRUCTOR - FRANK LEUTZ

In this unique class with Frank Leutz, we will get down to the nitty-gritty of phone skills. Frank will help you with techniques to master the art of answering the phone and gathering the information you need right from the beginning. With role play scenarios for dealing with the “price shoppers” and “difficult clients”, this class is a must attend! You will learn how to keep yourself on target and in control.