INSTRUCTOR - BILL HAAS

Operational excellence is a business strategy for gaining your competitive advantage. It is the execution of your processes more consistently and reliably than your competition and the ability for every employee to see the flow of value to the customer. Employees will also learn to correct the flow before the customer knows there is an issue with delivering value.

Operational excellence is the constant pursuit of improved performance and profitability in every area of your company. Focus your business on being the market leader with strategies to deliver an exceptional experience for employees and customers.

Topics Covered:

• Operational Excellence Strategy
• The Goal of Operational Excellence
• Continuous Process Improvement
• Standard Operating Procedures (SOP)
• Lean Thinking
• Waste of Defects
• Un-Used Creativity